Not in love with your new purchase? Please contact our firstname.lastname@example.org, we’d be more than happy to help you sort your issue out and find the best solution!
We operate on a print-on-demand service, which means your t-shirts will be freshly printed after you order from us. Therefore, please understand that:
- It is not possible to edit or cancel your order from your end after checking out. Therefore, in case you want to cancel the order or change your information, such as the receiver's address, the quantity of the products, sizing, etc., please contact us with your order's ID as soon as possible.
- If your t-shirts haven't been printed (normally after 24 hours), we can cancel your order and refund to you immediately.
- If your order haven't been shipped (normally after 2 days), we can edit your order info. Please keep in mind that it is not possible to cancel the order now.
- If the order is already printed and shipped, we can still change your shipping address, but shipping time may be subject to delay.
- It is not possible to return the product. In case you are dissatisfied with the products, please keep them (do not return them to the supplier) and contact us as soon as possible. We will get you a refund/replacement if:
In case you want to return the products due to preference reasons (which is really difficult on us), we will try our best to provide you with a satisfactory offer.
- there are missing or damaged products;
- there are printing errors of TeeTrio's fault.
Due to the nature of our print-on-demand service, it is a bit more complicated than normal to process with refund and cancellation. However, we hope you can be patient with us and we will try our best to support you on a case-by-case basis.
TeeTrio thank you for your condolences!
Since your order is custom printed just for you, we do not accept second thought on size problems (due to customer’s fault), so please view the size chart carefully before placing your order.
We highly recommend you not to order products whose designs/text are the same color as them because the printing would be invisible. We will not be responsible for refunds or exchanges regarding to this issue.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact us and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
If you receive a faulty item, just send us some pictures of it to email@example.com along with your order number. Teetrio guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
PayPal refunds will be instantly credited back to your PayPal account, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn't take that long.
If it still hasn't been applied after you receive your next bill, please let us know and we'll be happy to resolve that for you.