Users might have to use a secondary method, like receiving a one-time password (OTP) at their registered email address or mobile number, to confirm their identity. The chance of unauall new appsthorized access to user accounts is greatly decreased by this measure. To find weaknesses and improve overall security procedures, regular security audits & updates are also carried out. Any internet service must have a strong customer service department, especially in industries like lotteries where customers might have inquiries or need help with transactions.